Frondeg Guest House - An unpleasant experience

I was planning to have a bank holiday weekend in Harlech Wales. I booked a room from this B&B a month in advance.

I found this B&B from the Internet and I emailed the owner. On the same day I got the reply.

"
Hi,
I have reserved the twin ensuite for you for the 25 and 25 August. My house is 9 miles up the A496 from Barmouth 1 mile before Harlech you will see village sign called Llanfair 500yds from that sign you will see my house on the cross road on your right it is covered in green leaves. Hope you can make it I have your phone number if the weather looks bad I will phone you to see if you are coming.
"

From this email, which was sent on 8th August, I found the owner was very kind. And to correct her mistake of the dates I emailed her again on 8th August. Here is her reply.

"Hi,
Sorry my mistake 25 and 26 are reserved for you.
"

On 22th August, I received another email from her for confirmation.

"
Hi,
Just checking that you are coming to stay B&B at the weekend the weather promises to be good but I need a definite confirmation that you are coming as there is a big demand for the room. I cannot guarantee that I can keep the room for you unless you answer this email or phone me.
"

Once I received this email, I replied her immediately and asked her to keep the room for me. I was so happy to have a trip to Snowdonia.

In the evening of 24th August, I called her for asking the detail of check-in time etc., and she told me there would not be B&B for me, because her daughter was ill. She told me she'd sent an email to me for the cancellation.

I was shocked. I have never had this kind experience before.

A business woman can be just so easy to break her promise.

I've NEVER received the cancellation email she sent.

An email sent by her mentioned about large demanding for the room just 2 days ago makes me suspect about her excuse. I could not believe she just shut down B&B for every booked customer.

If this is really an emergency, she has not even tried to make sure I know the case. This ends up I could not find anywhere to stay. If I went there, the thing could be even worse!

In the telephone, she has not even made an apology for the cancellation!

This is just a very bad experience to me.

Conclusions for everyone:
Frondeg Guest House is not a B&B you can trust. To book it, it will be on your own risk, because it could be cancelled without letting you know. You might end up with nowhere to stay!

For me, I won't try it again.